When you visit the Site or App we may collect data from you as described below. When you register and use your account with us we will collect data from you in order to provide the Services. The types of data we collect depends on how you use our App and Services.
When you visit and use our Site or App , install the App on your device, or register for an account with LivU, some personally identifiable information about you is collected in order for us to be able to provide you with the Services. Further details about this are set out below.
When you install the Service on your device and/or register for an account with LivU, personally and/or non-personally identifiable information about you may be collected. There are two types of Registration and Account Data; data:-
Information you provide (mandatory) - You will be asked to provide your gender, name or an alias and date of birth together with your mobile phone or email address. This is important to help us provide you with the connection and friends features in our Service.
Information you provide (optional) - You may also choose to provide other personally identifiable information such as your photos or videos of yourself, description of yourself and information about your interests. For example you can indicate your interests in your profile page. The provision of such information is entirely optional. If you register and log in using your Facebook, Apple or Google account, we may also collect additional information that you make available to us. For example, if you register with LivU using your Facebook account (e.g., Facebook Connect), we may collect and store your Facebook ID and corresponding token on our servers for automatic log in and profile information and, if you give us your express consent, we will have access to and may collect certain information that you make available on Facebook (for example, your first and last names, email address, profile picture, birthdays). We will store it on our servers and use it to facilitate your use of the Service – for example - we may synchronize your LivU account between different devices which you may use to access our Service.
We also use your contact information to market to you as your country’s laws allow – for example if there are new offerings for our Services or updates regarding changes to our Services and to help others find your account if your settings permit, including through third-party services and client applications. You can use your settings for email and mobile notifications to control notifications you receive from us. You can also unsubscribe from a notification by following the instructions contained within the notification.
In addition to the video calling features you can use our personal text messaging service as part of the Services in the App. When you communicate with others by sending or receiving text messages, we will store and process your communications and information related to them. This includes scanning for malicious content, detection of abuse and prohibited images, and use of reported issues. We also use information about whom you have communicated with and when (but not the content of those communications) to better understand the use of our Services, to protect the safety and integrity of our platform.
‘Location Data’ is information such as your current location can derived from your GPS ( GPS coordinates) Wifi ( approximate city location), IP address (country location) which may be disclosed to either us or other users or both. We require Location Data to securely and reliably set up and maintain your account and to provide our Services to you and maintain the integrity and security of our Services. Your current location is essential to the effective operation of our Services and helps us ensure the correct and anticipated connections are made.
Consequently we may collect, use, and store additional information about your location - such as your current precise position or places where you’ve previously used our Services - to operate or personalize our services including with more relevant connections.
We receive information when you view content on or otherwise interact with our services, which we refer to as “Log Data”.
For example, when you visit our websites, sign into our services, interact with our email notifications, use your account to authenticate to a third-party service, we may receive information about you. This Log Data includes information such as your IP address, browser type, operating system, configuration information made available by the LivU app or desktop browser, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms (including those not submitted as queries), and cookie information. We also receive Log Data when you click on, view, or interact with links or make connections on our Services and general information about your communications on LivU such as the user you have communicated with and the date and duration of your communications ( but not the content of such communications, unless required for safety and security reasons) including when and if you install another application through our Services. We use Log Data to operate our Services and ensure their secure, reliable, and robust performance. The purpose for using Log Data is to protect the security of accounts and to determine what is popular on our services and importantly Log Data is used to enable you to make connection with new and former connections on LivU. We also use this data to improve our Services and to improve the effectiveness of our own marketing. We also use metadata, which means information related to items to you have made available through LivU, such as the date or location that you made a connection via the LivU App.
We do not keep Log Data beyond 30 days.
We may receive information about you from third parties such as partners who help us evaluate the safety and quality of content on our platform, our corporate affiliates, and other services you link to your account.
We use the information we receive to operate our Services. For integrations that we formally support, you may revoke this permission at any time from your application settings; for other integrations, please visit the other service you have connected.
You may provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address, in order to make purchases provided as part of our services. If you make a payment or send money using our features or Services, including through an intermediary, we may receive information about your transaction such as when it was made.
When you log into LivU on a browser or device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. Subject to your settings, we may also associate your account with browsers or devices other than those you use to log into LivU (or associate your logged-out device or browser with other browsers or devices). When you provide other information to LivU, including an email address, we associate that information with your LivU account. Subject to your settings, we may also use this information in order to infer other information about your identity, for example by associating your account with hashes of email addresses that share common components with the email address you have provided to LivU. We do this to operate and personalize our Services. For example, if you log in through Facebook we connect with your age profile there to help maintain the required standards to be on our App and use the Services.
Device information – LivU may collect and store information about the device(s) which you use to install and access the App, such as your device model, unique device identifier, IP address, device capability and statistics on page views.
Your activity - LivU may collect and store information about your and others’ usage of and activity within the App and our Site, including matches, numbers of matches made by members, match durations, text messaging, music choices made using the Apps messaging service and usage by geographies. We require from your device access to use and to copy your photos for your profile picture and any photos/ media files you choose to share, so they can be reproduced in the App and our Site. We require the ability to access your camera / microphone and to record video/ audio for us to deliver the video and audio, including music files and related files in order for you to use and enjoy the Services whilst using the App and our Site and also to help us with our compliance requirements, such as ensuring under 18s are not permitted to use our App or our Site.
Content you shared - LivU allows you to share your profile, interests, text messages, photos, screenshots, videos, music and other communications in the App with other users, and if you choose to do so, your in-App profile, interests, text messages, photos, screenshots, videos, music choices and other communications will be stored on our servers. In addition, if you choose to share these items with other LivU users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. By choosing to share such information, you agree that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of the other users with whom you have shared the information). LivU shall not be responsible for any use or misuse of such information that you share with other users. You may refer to Part 7 below for more information on the parties with whom you may choose to share your content.
Content you created - We may also collect and store any user content (e.g. photos, screenshots, comments, interests and other materials) that you create or post on the App (“User Content”).
Information about transactions made through our Service – In order to complete a transaction, you will be requested to provide your payment information, which includes your credit card number, card expiration date, CVV code, and billing address. In that event, we will transmit your information securely directly to a third-party vendor or merchant who will collect such information in order to process and fulfil your purchase. LivU may process or store your payment information. However, we may store other information about your purchases made on the App, which may include the merchant’s name, the date, time and amount of the transaction and other behavioural information such as your purchase history.
Error-reporting information – We also collect error-reporting information if the App crashes or fails to operate properly so that we can investigate the error and improve the stability of the App for future releases. In general these reports do not contain personally identifiable information, or only incidentally. These error reports contain information such as the type and version of your device, the device identifier, the time the error occurred, the feature being used and the state of the App when the error occurred. We do not use this information for any purpose other than investigating and fixing the error.
We may use online tracking technology such as cookies, pixel tags, web beacons and other similar technologies to automatically collect information about:
The Service is not directed at children or persons under the age of eighteen (18) and we do not knowingly collect personally identifiable information from children or persons under the age of eighteen (18) as part of the Service. We do however collect information regarding your age to ensure underage users are not part of our platform in order to maintain the security of our Services and use third parties to help us maintain the correct age profile for our App. If we become aware that we have inadvertently received or collected personally identifiable information from a user under the age of eighteen (18) as part of the Service, we will delete such information from our records. If you are under the age of eighteen (18), please do not use the Service.
You can access, control and modify your the information you provide for your user profile on the App (your “Profile”) at anytime. This includes your Profile and profile pictures and videos, name, interests, personal bio, languages you speak and your birthday all of which can be shared with your LivU contacts. So please ensure you only share what you want to include in your Profile. Your Profile will be made available to other users of the App who are connected to you. In addition, your Profile is discoverable by other App users, for example, through listing of App contacts in the App that will include your proximity to other users.
You may also choose to “block” any other LivU user in your contact list in the App which will prevent them from discovering your Profile at any time. In addition, LivU may pre-populate your Profile with certain information such as your name and Facebook profile picture, date of birth, email, gender, Facebook ID if you have logged into your account on the App using your Facebook account. You can delete and change your Profile information in the App as indicated below in Section 13 and in our Safety Centre.
We adopt the data minimization principle when collecting and using your data and ensure that your data will only be used in accordance with the stated purposes below. We will only process your data in connection with the Service and for other related business purposes, including:
There are different legal reasons for processing your data while you are using our Service. With respect to these legal reasons, we process your data for one or more of the following basis.
We provide information and content to affiliates, vendors and service providers who support our business, such as by providing technical infrastructure services, analysing how our Services are used, providing customer service, security services, facilitating payments, music sharing or conducting surveys. Examples of where your information may be disclosed or transferred to other users, our affiliates in the RC Group or Third-Party Partners for any of the purposes mentioned above in order for the Services to be provided to you are:
Any information or content that you voluntarily disclose or post on the App, such as your User Content, becomes available to the public. Once you have shared such User Content or made it public, that User Content may be viewed and re-shared by others and it may not be possible to prevent the distribution of that Content once it becomes public.
Even if you remove any User Content (e.g. screenshots, etc.) that you created or posted on the App, copies of such User Content may remain accessible in the cached and archived pages of the App, or if other users or third parties have copied or saved such information.(e.g. from using Facebook, etc.)
Any personally identifiable information that you: (i) share in text messages, photos, videos or otherwise in or through the App with other users; or (ii) submit via live messaging on the App, can be viewed and used by others. LivU is not responsible for any use or misuse of such information that you share or submit.
If you have opted to receive direct marketing content from us via your notifications, you agree that we may use your personally identifiable information to;
Before providing you with direct marketing communications, we will always ask for your consent. You can choose at any time to opt out from receiving such direct marketing communications from us. Please see the section on Your Data Protection Rights below.
You can always control what information you choose to share with us on the App (except for information which we have indicated as mandatory for you to provide). To do so, you can change your settings in the App or in your mobile device. Alternatively, you can remove the App from your mobile device entirely.
You can choose to remove your data anytime you want. If you ask us to delete your account, we will use commercially reasonable efforts to remove your data from our servers, subject to any applicable legal or other requirement to maintain certain records of your personally identifiable data. Please note that the deletion of your personally identifiable data from our database may result in us not being able to provide you with the Service.
However, due to the inherent nature of the Internet and related technology, we do not guarantee the protection of information under our control against any loss, misuse or alteration.
When we transfer personal information internationally, we put in place safeguards in accordance with applicable law. If you would like to know more about our personal data transfer practices, please contact us at the contact details set out under the “Contact Information” section.
We may also pseudonymise or aggregate Personal Information for analytical purposes. This helps us develop new and improve existing services, conduct fraud detection and account safety analysis, analyse usage trends, and provide third party service providers with basic statistics about how their service is being used by LivU users.
LivU would like to make sure you are fully aware of all of your data protection rights. In particular, you are entitled to the following rights:
Right of Access:You shall have the right to obtain from LivU confirmation as to whether or not your personal information is being processed, and, where that is the case, you may request for a copy of your personal information.
Right to Withdraw Consent:The provision of your consent shall give LivU a lawful basis to process your personal information. You may also revoke your consent to processing.
Right to Rectification:If you entered the incorrect age or gender, we can assist you. Please submit a report here and we will handle your request.
Right to Erasure:You shall have the right to ask for your personal information to be deleted in certain circumstances;
Please note that your right to erasure may be limited if the data are necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
Right to Restriction on Processing:You shall have the right to object to and ask for restrictions on the processing of your personal information in certain circumstances;
Right to Data Portability:You shall have the right to receive the personal information you have provided to LivU, in a structured, commonly used and machine-readable format and have the right to transmit those personal information from LivU to another controller without hindrance from LivU to which the personal information have been provided, where:-
Right to Objection:You shall have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information.
LivU shall no longer process the personal information unless LivU demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims;
Right to Complaint –You shall have the right to file a complaint with our Data Protection Officer (details of which are provided below) if you think that one or more of your rights have been infringed by LivU.
If you wish to update or delete your personal information submitted, you can update it via the App. Alternatively, you can send your request to our Customer Service Manager at: firstname.lastname@example.org
In addition, you have the right to lodge complaints about how LivU manages your personal information. You can lodge a complaint with LivU’s Data Protection Officer whose contact details are set out under the “Contact Information” section below or via email to email@example.com, or with a local data protection regulator.
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You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences. Most browsers are set to accept cookies by default or prompt you to accept cookies, but you are free to remove or block all browser cookies. However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalised experience.